by Derick Tsimba
In a move geared at improving quality service delivery by mobile operators, Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) has penalised mobile operators for failure to improve their service delivery.
In its annual report, POTRAZ revealed that it had penalised a number of mobile networks to improve their service delivery.
On its Twitter handle, Ministry of Information, Publicity and Broadcasting posted that, Econet, Telecel and NetOne were penalised for poor quality services.
“The Postal & Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) noted that it penalised Econet, Telecel and NetOne for poor quality services. The fines were as follows, Econet US$73 604. 28, NetOne US$10 892.89 and Telecel US$8 856.07,” said the Ministry of Information, Publicity and Broadcasting.
Mobile internet usage has also been on a continuous upsurge since 2016, Ministry of Information, Publicity and Broadcasting has revealed.
“POTRAZ reported that mobile internet and data usage increased by 89.8% to 15.4 billion megabytes in 2017 from 8.1 billion megabytes of data consumed in 2016. Mobile penetration rate increased by 7.9% to reach 102.7% in 2017 from 94.8% recorded in 2016,” also said the Ministry of Information, Publicity and Broadcasting.
The move by POTRAZ to penalise mobile operators has been supported by users of these mobile networks as some stated that monitoring and penalising these mobile operators will ensure they do not short change mobile network users through improving their service provision to meet POTRAZ regulations, Harare Post has learnt.
